Returns
We hope you love your BOXIO products! If anything isn't quite right, you can easily send your items back to us.
Just contact us at support@boxio.de and we’ll send over full instructions for your return.
Received an incomplete delivery?
Pop an email to support@boxio.de we’ll sort it out and get your missing items to you as soon as possible!
Our returns process
Checklist
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Unused
Separating inserts only with unopened hygiene seal
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Undamaged
Goods free from scratches and other damage
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Complete
Products must be complete including installation set and accessories
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Original packaging
It is best to send your BOXIO products in their original packaging
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Clean
If necessary, remove impurities such as dust
FAQ
The most frequently asked questions about our returns process
Where can I find the return label?
If you ordered directly from the BOXIO store, please get in touch with our customer service team at support@boxio.de to receive your return instructions.
What deadlines do I have to observe?
The general withdrawal periods apply. After receiving your BOXIO products, you have 14 days to exercise your right of withdrawal and a further 14 days to return the products to us.
How long will it take to get my money back?
As soon as we receive your return, we will check it as quickly as possible to ensure it is complete and undamaged, and then refund the purchase price via the payment method you used when making the purchase.
You should receive your refund no later than 5 days after we receive your return.